The story
The 40-minute booking, rebuilt into 4 minutes.
Marcus is one handyman. Every hour spent texting about times is an hour not fixing things. Here's what changed.
BEFORE — every booking needed Marcus
- Touch 1Every inquiry starts with a call or text Marcus has to answer.
- Touches 2–4He asks about the job, address and photos while moving between jobs.
- Touches 5–7They trade days and times, often across 12 texts and 2 missed calls.
- Touch 8Marcus confirms the details and asks for payment — about 8 owner touches per booking.
- 4h 35mThe booking is finally agreed. Some days, the customer has already moved on.
AFTER — Marcus only touches the exceptions
- 0:00Customer books a faucet fix on their own, in 4 minutes
- 0:30The smart scheduler ranks open times by estimated travel impact, with travel buffers and lunch held off-limits, so no day is ever overbooked.
- 2:40A $49 deposit locks the slot
- 2:41Confirmation, evening-before reminder, tracking link and review request all go out automatically
- —Owner actions required: 0
The hard numbers
Booked without Marcus vs. needed Marcus's decision — automation handles the routine; Marcus handles judgment calls.
12 texts
0
4h 35m
4 minutes
2 missed calls
0
No-shows unpaid
$49 deposit on every booking
Impact · Last 12 months
What the system did for Marcus
Last 12 months: 493 completed jobs across Mon–Sat working days. Same totals as the homepage and Marcus's 12-month line; visits to this site never change them.
Texts Marcus didn't send
Each one typed by hand
971 sent automatically · last 12 months
Owner time saved
Phone tag between jobs
~49 hours back · last 12 months
Scheduling time
Calls and texts back and forth
1.4 min avg to book · last 12 months
No-show recovery
Half a day's revenue lost
$147 recovered · 3 no-shows × $49 · last 12 months
Last 12 months: 480 bookings handled without Marcus · 13 needed his decision · 472 reminders sent
Time saved by type, last 12 months: Confirmations ~33 hrs · Reminders ~16 hrs · No-show fees ~0 hrs
No-shows
No-show fees recovered, last 12 months: $147 · 3 no-shows × $49
Before deposits, a single no-show cost Marcus half a day's revenue. Deposits plus automatic fees turned no-shows from losses into recovered revenue.
Booked without Marcus
Service, slot, deposit, confirmation and reminders move from inquiry to booked without interrupting the job in his hands.
Needed Marcus's decision
Custom estimates, exceptions and unusual jobs stay visible for the one person whose judgment matters.
The 90-second demo
- 10:00Book a faucet fix
- 20:25Manage and reschedule it
- 30:45Owner dashboard + automations log (passcode 1234)
- 41:10Track Marcus — live arrival view